What counts toward a free pickup.

Free pickup needs 25 qualified items anywhere in California by our own trucks, or 50 by freight anywhere else in the US. Inside Los Angeles County we start at 10. Fewer than that? Ship to us on a prepaid label, or drop off at our Los Angeles warehouse, 8am to 9pm, seven days. Qualified items are whole devices we refurbish or harvest, so they are also what we pay for.

Qualified: counts and gets paid Courtesy: rides along, does not count Not accepted
Qualified items

Count toward the minimum. Priced in your offer.

Computers
  • Laptops, any OEM
  • Chromebooks
  • Microsoft Surface
  • MacBooks, iMacs, Mac minis
  • Desktops and workstations
  • Thin clients and mini PCs
  • All-in-ones
Mobile
  • iPads and tablets
  • Smartphones
  • Rugged handhelds and scanners
  • POS terminals
Data center
  • Rack and blade servers
  • Storage arrays and JBODs
  • Switches, routers, firewalls
  • GPU accelerators and HGX boards
  • Enterprise SSDs and HDDs
  • Server memory and CPUs
Displays and AV
  • LCD and LED monitors, when they come with a computer lot on a pickup
  • Digital signage displays, with a computer lot
  • Interactive whiteboards
  • Projectors
  • Conference room systems

Condition does not affect whether an item qualifies. Cracked, dead, or password-locked units count and are graded A to F like everything else.

Courtesy items

Ride along free. Do not count toward the minimum.

Keyboards and miceDocks and chargersCables and power suppliesChromebook cartsDesk phones and VoIPDesktop printersWebcams and headsetsSmall UPS unitsExternal drivesSpeakers and cameras

Box them with the lot. Anything in working order is remarketed with your devices; the rest goes to R2v3-certified downstream recycling.

Not accepted

Please leave these off the pallet.

  • Televisions of any kind, CRT or flat panel
  • CRT monitors
  • Monitors on their own, dropped off without computers (until our CEW collector approval is in place)
  • Loose batteries: household, lead acid, or lithium packs outside a device
  • Fluorescent tubes, CFL and HID lamps, ballasts
  • Large copiers, floor printers, and plotters
  • Appliances: refrigerators, microwaves, AC units, coffee machines
  • Toner, ink, paper, and furniture
  • Household appliances and home entertainment gear

Under 10, or an odd lot

Free pickup starts at 25 items in California, 50 by freight, and 10 inside Los Angeles County. When a lot does not fit, these are the options, quoted in advance.

SituationWhat happens
10 or more qualified items in Los Angeles CountyFree pickup by our own trucks, same week. Firm offer for anything with value, paid by ACH
25 or more qualified items, elsewhere in CaliforniaFree pickup by our own trucks, firm offer, paid by ACH
50 or more qualified items, anywhere in the USFree palletized freight to our bench, firm offer, paid by ACH
Below the free thresholdShip to us on a prepaid label we send, or a flat pickup fee, quoted first and netted against your offer
Under 10 itemsDrop off at 3040 East 12th Street, 8am to 9pm, seven days, or ship to us on a prepaid label we send. We pay for what has value
Courtesy items only, no qualified devicesNot a fit for us. A local certified recycler is the right call
Cancellation inside 48 hours of a booked truckFreight is already committed; the carrier fee is passed through at cost

Every fee is stated in writing before anything is scheduled. If a number is not in your offer letter, you will not be charged it.

Before the truck arrives

Four things that make pickup day take twenty minutes.

01

Release from MDM

Unenroll from Intune, Jamf, or Google Admin. We can send a serial list to batch it.

02

Ground floor, near a door

Stage the lot on the ground floor or at a dock. Note stairs, elevators, or gate codes.

03

Leave the drives in

Do not pull drives. Sanitization happens on our bench, and the certificate covers every serial.

04

Chargers and carts together

Bag chargers by model, keep carts with the Chromebooks. Complete sets grade higher.

Have 10 or more? Send the list.

Pickup window within 24 hours on most lots, and an offer if there is value. Not sure what counts? Send it anyway and we will sort it.

Request a free pickup Call (650) 288-6675